Cancellation, Refunds, and Dispute Policy

1. Cancellation

1.1. Cancellation Within 3 Hours:

Users have the option to cancel their course purchase within 3 hours of the purchase date. We will provide a full refund, without any additional queries, for cancellations made within this period.

1.2 Immediate Cancellation Eligibility:

Users can cancel their course purchase within 3 hours of the purchase date. After this initial 3-hour window, immediate cancellation requests will not be acceptedRefunds:

2. Refunds

2.1. Refund Request Period:

From 3 hours to 2 days after the purchase date, users can request a refund for their course. Refund requests during this period will be considered.

2.2. Refund Approval:

Refunds will be approved based on specific conditions, such as:

• Technical issues preventing access to course materials.

• Dissatisfaction with course content or quality as defined in the course-specific policies.

2.3. Refund Processing:

Refunds, if approved, will be processed within 14 business days from the date of the refund request.

3. User Refunds and Influencer Compensation:

3.1. Refund Impact on Influencer Compensation:

In cases where a user receives a refund for a course purchased through a Club Influencer Affiliate Platform link, influencers will not receive compensation for that refunded purchase

4. Dispute Resolution:

4.1. Dispute Handling:

If users have concerns or disputes related to refunds or cancellations, they should first contact our customer support at [email protected]. We encourage users to seek resolution through direct communication with our support team.

4.2. Credit Card Chargebacks:

In cases where users initiate credit card chargebacks for course purchases, we will cooperate fully with the credit card company's investigation. Initiating a chargeback without contacting us first may result in additional fees or consequences.

This Cancellation, Refunds, and Dispute Policy outlines the terms and conditions regarding cancellations, refunds, and dispute resolution for course purchases made through Club Influencer. We aim to provide clear guidelines to ensure fairness and transparency for our users and influencers.

Legal Compliance Note:

This Cancellation, Refunds, and Dispute Policy is designed to adhere to UK law and regulations. In the event of any conflict or contradiction between this policy and UK law, the provisions of UK law shall prevail. This policy is intended to provide clarity and transparency to our users and influencers while ensuring compliance with applicable legal requirements.

For any questions or concerns regarding this policy, please contact our customer support at [email protected]. Your satisfaction is important to us, and we are here to assist you in a timely and efficient manner.